Shipping policy

The shipping fee will be displayed after customers enter their delivery address and before confirming their order. You will be able to choose your preferred delivery method at this stage, and the fee will be shown for each option. Customers have the right to review the total cost, including the shipping fee, and choose not to proceed with their order if they wish.

UPS 

Tracking available at: UPS or 17track

You can track at https://www.ups.com/track or https://www.17track.net/en

Registered Airmail 

Tracking available at: 17track

You can track it at https://www.17track.net/en

Delivery Time

DHL:Typically delivers within 3-7 working days.

UPS: Typically delivers within 3-5 working days.

Registered Airmail:Typically delivers within 12-20 working days.

Note: Delivery times are estimates provided by our shipping partners and are for reference only.

Ownership, Terms, and Risk 

Please ensure your shipping address is accurate, as we cannot redirect parcels once they have been dispatched. Any financial loss resulting from incorrect address details or fraudulent transactions will be the responsibility of the customer.

Important:Please do not provide a PO Box address, as couriers cannot deliver to these.

Order Cancellations and Returns

Orders that have been shipped (indicated by a tracking number or a “completed” order status) typically cannot be canceled. If a package is refused upon delivery due to force majeure, our return and refund policy will apply, and the original shipping fee will be deducted from the refund.

Damaged Goods  

Upon delivery, please inspect your order to ensure it is complete and undamaged. If any items are damaged, contact us at:  info@acebott.com

Order Confirmation

After completing a purchase, customers will receive a notification when their order has been shipped, along with a tracking number. If you do not receive a tracking number within 48 hours of your purchase, please check your email’s “Spam” folder or contact us at: support@acebott.com